Deluxe Wedding Display
Engraved Wood Plaques with Coat of Arms.
Double Family Coat of Arms Wedding Display.
Family History Long Version and Coat of Arms Display.
Customized Family Tree Chart with Last Name Meaning & Coat of Arms.
Coat of Arms Wood Plaque Engraved on Marble Background
Coat of Arms Wood Plaque Engraved on Silver Background
Coat of Arms Wood Plaque Engraved on Black Background
Coat of Arms Wood Plaque Engraved on Gold Background
Surname History and Family Shield Combination.
Single Coat of arms and Family Crest.
Name Origin of Both Surnames in Your Family Genealogy.
Family Name with Origin of Surname.

The Tree Maker has gone to great lengths to list some of the basic questions that our customers ask. Please take the time to read these as they are important for many types of products that we offer. These answers cover from family coat of arms and family crest to the surname history and origin to how to fill out a family tree chart. Please look at the shipping times and notice it is first on our list. Let us know if The Tree Maker can help you with any other questions you may have by emailing us.

Place Your Order By Calling Toll Free 866-480-0202

Questions on Family Tree charts, Family Coat of Arms or Surname History

1. How long does it take to get my order?

Please know all of our products are CUSTOM MADE TO ORDER.

PRINTED AND FRAMED ITEMS are completed within 4-10 business days (two calendar weeks). However, in busier times such as Mother’s Day, Father’s Day or Christmas and in the event that stock is unavailable it can take up to 4-6 weeks for product completion. If any component of your order happens to be on backorder please know that we will contact you with suggestions or alternatives for speedier service. Please keep this in mind if your order is intended for gift giving.

Please carefully make your selections and be assured that the proper funds are in place before making your selections as ALL SALES ARE FINAL!!!

If you have any questions we ask that you contact us prior to placing your order.

SPECIALITY ITEMS such as jewelry, embroidery, wood carving or engraving cannot be changed once order has been submitted to the artisan outside of our staff. Again, please make sure of your selections before placing your order.  These speciality items can take 4-8 weeks for completion and up to 12 weeks in higher order volume times such as the holidays aforementioned.

RESEARCH AND FAMILY TREE CHARTS can take 4-8 weeks for completion and up to 12 weeks depending upon the complexity, i.e. number of names, coats of arms and/or surname histories being included and current workload.

RUSH SHIPPING AND RUSH PROCESSING are available for most but not all products. Please check the order process for more information with each product. Adding these paid services to your order only secures you at the top of order processing and does not guarantee any specific speed of service though it is generally 2-5 business days when adding Rush Processing. Rush Shipping secures the fastest means of shipping excluding Overnight and Saturday Delivery. Most of our shipments are made by United States Postal Service (USPS) unless otherwise stated by the tracking information provided upon shipment notification via email to the client.

SHIPPING Please be sure to include a valid United States Postal Service (USPS) valid address for shipping. If your address does not have a mail receptacle at given address we will place your order on hold until a proper delivery address can be obtained.  If you would like to ship your order to a separate address for secure delivery please be sure to include the C/O information (such as an employer, family member or neighbor name) and notify them of the expected delivery so that it can be accepted and not refused. The Tree Maker will not accept responsibility for any returned packages from the delivering carrier. If a second shipment is required and incurs a second fee it will be the responsibility of the client to afford such a fee.

Occasionally we will ship by UPS or FED EX if a package is oversized and requires it. However, please note that we strive to keep all costs to a minimum for our clients for a more affordable yet pleasant experience overall therefore this is not standard. Again, if you have any questions regarding your order we ask that you make those questions known prior to placing your order.

All standard shipping times apply to carriers used unless rush shipping is added to your order. These times can vary depending upon mailing location.

INTERNATIONAL ORDERS All shipments made outside of the United States take approximately 7-10 business days for delivery.  These packages will be handled by the United States Postal Service (USPS) but will be transferred to contracted carriers in the country of delivery according to federal contracts. If your package takes longer than suggested please keep in mind that Customs Departments can hold a package for up to 30 days past the suggested 7-10 days. This is out of our hands and once it is passed to the connecting carrier we cannot assume responsibility. Please make sure your international mailing address is compliant with the USPS standards.  Additional importation fees may apply and are also not within our control. Please make yourself familiar with any potential importation fees in your home country as orders will not be refunded or reshipped if returned to The Tree Maker. Please also be aware that packages may be inspected upon arrival to your country by your local Customs Department. This also is out of our control and we cannot be held liable for any damage or failure in delivery. This must be handled between each client and their Customs Department.  Tracking is only offered with International Deliveries upon request. This request must be made by phone with order placement as there is no option for this service on the website in the ordering process.


2. What is Your Replacement or Return Policy?

In the unlikely event a product is damaged in shipping or for some reason a customer needs to return a product to us, we have created a webpage discussing that procedure and is called our Merchant Policy.

3. How do I know this is the right coat of arms for my surname?

The coat of arms will normally show the surname at the top and the country of origin at the bottom. Many people are of the mistaken belief that a particular family coat of arms is theirs just because their surname is the same or they come from the same country. For example the surname “SMITH” has over 100 different coat of arms for that surname. There can be multiple coats of arms for a particular surname from the same country or from different countries. The makeup of a coat of arms depends on many other factors as well. It depends on which country and what year the coat of arms was made, along with who had it made, and how boastful they were. Always keep in mind that surnames are normally derived from what a person did for a living, but can be derived from the place that the family was from or a description of a person. We use the oldest coat of arms that is in our records. This does not mean it is the only coat of arms out there. The only way to be certain of your family heritage is to have your family line researched by a professional genealogist, and this service can be read about at the following link: Family Genealogy Research. Some coat of arms is actually owned by the family with that surname and you must have permission to use it. If you have a particular coat or arms that you would like to match, or to create your own, then email us your ideas to us and we’ll make it for you. The fonts used for the country and surname on our coat of arms are normally in “Old English”. You can see some samples of what that font looks like by clicking here.

4. How do I know this is the right surname origin for my family?

We use a database that has the listing of most surname histories. Many people are of the mistaken belief that a particular family history is theirs, just because their surname is the same or they come from the same country. There can be multiple surname histories of a particular surname from the same country or from different countries. For example your family line may come from Germany and before that England, and before that Ireland. Also, surnames are normally derived from what a person did for a living, but can be derived from the place that the family was from or a description of a person. A good example of this is the surname “SMITH”, which has many different surname histories depending on a person’s occupation like: “Tin Smith”, “Silver Smith”, or “Black Smith”. Each of these origins can also have many countries that claim to be the origin for that surname. The histories of those surnames may or may not be in line with your family heritage. The only way to be certain of your family genealogy is to have your family line researched by a professional genealogist and this service can be read about at the following link: Family Genealogy Research. The fonts used for the surname histories and on our coat of arms are normally in “Old English”. You can see some samples of what that font looks like by clicking here.

5. Can I preview a coat of arms before buying a product?

Yes, we do offer a preview for coat of arms to our visitors before they buy a product. We do this for several reasons. For example; some customers may have an existing coat of arms that is an old heirloom, which has been handed down over the years and the customer wants to make sure that we have the same one as they have. Another reason is some surnames have more than one coat of arms like the surname Smith, as it has many countries of origin that the name can be from and the total number of different coat of arms for Smith is over100. For these reasons and several others we offer a Preview for a small charge to help cover some of the cost of the artist’s time in creating the artwork for the coat of arms. You can search for your name here.

6. Can a coat of arms be emailed to us?

Yes, we can email a coat of arms to clients that purchase that service. The coat of arms will be emailed in a JPEG format and the size will be between 700k and 900k. These coats of arms look great on letterheads, envelopes, and other types of paper products that are printed. The coat of arms can also be printed larger, but is limited to the quality of paper, program, and equipment that you will use to print with. These JPEG’s are set to a certain size of about 7.75 X 9.5. The resolution of the coat of arms is around 300.

7. Can you use special characters with the letters like German or Chinese letters, or some of the other languages have?

No, we only use the letters in the English language that are used in the United States. We use two different types of fonts in our programs. The first is an “Old English” font in our coat of arms and surname histories. The second font is use on our family tree charts, so we are able to write customers family names in an elegant calligraphy. Using special letters or characters for each language would be very difficult. If we used special letters from one country then we would have to do this for all countries, and that is an area we do not want to get into. No Special letters or characters.

8. Will you research where my cousins or grandparents came from?

Yes!! The Tree Maker has strived for the last year, looking for a company that has the reputation of being able to deliver family names, birth and death records, and personal history about the ancestors that our visitors are looking for along with many other treasures about their family genealogy. This research company’s name is “ProGenealogists” and we feel it has the reputation that is warranted in order to be listed on our website as a “Family Genealogy Research Company”. This service can be read about at the following link: Family Genealogy Research

9. Is there a guarantee for the Surname Origin Research?

Yes, If the research team cannot find anything on the surname they are researching for you, than a full refund will be given. The research team that The Tree Maker uses has about a 98% success rate with the research orders that we have placed with them. This is a GREAT Average, but that does mean about 2% of research will turn up no results. There are multiple ways you can spell most surnames and it is possible that the spelling for your surname is very unique or from an area in the world that has very little data recorded from ancient times for the spelling of your name that you supplied. The charge of the research service is very small in comparison to how much work the research team will do in searching for the origin of your surname. To improve your chances of having the results you are seeking then don’t mention the country that you think your last name is from when placing your order. This way the research team will not be handicapped by only searching in one country, but will search the whole world for information on the spelling of your surname. This does increase the chances of finding information on your surname. Keep in mind questions 2 and 3 above as they also pertain to the results that the research team finds.

10. Is a cousin's chart and a normal customized chart the same?

The cousin's chart and customized chart are different in several areas. The cousin's charts show the first 4 or 5 generations in a family including cousins, siblings, aunts, and uncles. One important difference is that you can change the appearance of your chart. The black lines that are normally on a fan chart that separate the names can also be changed. You can cross out or shorten the black lines that may not look like they belong. You can also add a line here or there if necessary. Remember that you can change almost anything. Extra cousin's charts are $19.95, if ordered within 30 days.

11. What names does a customized chart show?

A family tree chart starts with someone like you. It then shows your Mother and Father, then their parents and each of their parents, and so on. The charts do not show cousins, aunts, uncles or siblings. Just your direct lines.

12. Can I have other information added to my tree fan?

Yes. Customization of your chart is offered. Normally the customization is to install the names of your direct lines, add a coat of arms, or surname history. If you have something else in mind, than just e-mail us your ideas to see if we can accommodate. Your questions will be answered as soon as possible to let you know if the work can be done, and the price for the additional custom work. Our company is willing to listen to any ideas you may have.

13. Is there a way I can keep the cost down on a customized chart?

Yes, by ordering extra charts for your brothers and sisters when you order yours. If you are all from the same parents, order the same chart style, and order them at the same time. Then you will be charged full price for the first one, and $19.95 for each additional chart. You can then split the cost equally. That would reduce your price. The more brothers and sisters you order for, the more money you save. We will start each brother and sister's chart with their name at the beginning just as we would with yours.

14. What does the calligraphy font style look like on the family tree charts?

Ancestry chart with elegant calligraphy writing



15. Will there be dates with the names?

Yes, we will install a birth year and death year for every person that has those years listed when using our free on-line Tree Builder Form which we think is the best way for you to get your family names to us or you can use a GEDCOM file, with the following restrictions :

A. We will install the birth year and death year, but not any months or days because of the limited amount of space on some charts.
B. There will be no abbreviations beside the years. Such as: after, before, between, around, or about. There must be an exact year. If there is not an exact year, we will choose from the ones listed, or leave out the year all together. Our decision will be final.
C. Once in a while we find a name that is so long, that we are unable to add a middle name or put any years with it. (I have two names on my fan chart like this) We will edit any name at our discretion.



16. Can I e-mail you my files in a different format than a GEDCOM file?

Unfortunately we must use a universal format like a GEDCOM file, so we can accept files from different genealogy programs by e-mail. If this is a problem, then just use our free on-line Tree Builder Form. Its very easiy to use.

17. I have some names with more than one middle or last name. Will you show the whole name?

We will only install three names for each person. (The first, middle, and last name only). If there is more than one middle or last name on the pedigree charts, we will install only one of them, and our choice will be final.

18. Does the computer install the names and dates, or is it done by hand?

We use a computer program that installs the names and dates where we want them. We put the names and dates as close as possible to where we think they should be, to enhance the appearance of each genealogy chart.

19. Will you check my GEDCOM file or pedigree charts for mistakes?

No. It is your responsibility to send the correct names, have them in the right order, the correct spelling, and to check to see if there are any duplicates. We can only compare the names we install on your generation chart to the pedigree charts or GEDCOM file you have sent us. We suggest that you use our free on-line Tree Builder Form. Its very easy to use.

20. What if I find multiple mistakes on my generation chart?

First, we strongly recommend that you use our free on-line Tree Builder Form. If you find multiple mistakes on your chart. We would check the pedigree charts or the GEDCOM file you sent us. If the names do not match your chart. We would then replace your chart at no charge. You must contact us by e-mail or phone within 30 days from receiving your chart. After the 30 days have expired, we will erase your records from the hard drive of our computer to make room for new customers. After your records are erased, there will be no corrections or refunds.

21. My pedigree chart is hand written. Is that all right?

We now offer a free on-line Tree Builder Form for our customers to use. This on-line form is to replace the old pedigree charts. The form can be used with any of our 4 and 5 generation charts. It can also be used with our 6-generation charts, but only if you talk to us before you attempt it. The other family tree charts; 7, 8, and 9 generations can take orders with hand written pedigree charts. The following extra rules will apply to your order. We will not make exceptions to any of these rules.

A. No cursive writing. It must be printed, and done so very clearly.
B. Our interpretation of your handwriting will be final.
C. Our interpretation of the order of direct lines will be final.
D. Since we are reading your handwriting. You will forfeit any refunds or replacement charts for any mistakes made.



Disclaimer


The Tree Maker reserves the right to edit names, dates, and other information as we see fit, to enhance the appearance of each genealogy chart.

Was your question not answered? Just email us and we will reply back to you as soon as possible.




Family Crest - Alphabetic Surname Listings
A| B| C| D| E| F| G| H| I| J| K| L| M| N| O| P| Q| R| S| T| U| V| W| X| Y| Z
Coat of Arms - Alphabetic Surname Listings
A| B| C| D| E| F| G| H| I| J| K| L| M| N| O| P| Q| R| S| T| U| V| W| X| Y| Z

The Tree Maker ask that you please read the "Frequently Asked Questions" section before ordering. It covers a number of subjects in detail. Most of the questions are in regards to customization to family tree charts, family coat of arms, family crest symbol, Design Your Own Coat of Arms Symbol, surname history, family rings, and last name meaning, but the first few apply to everyone. This will help avoid any problems that could arise about your order. Free pedigree chart if needed. These family tree products make great birthday gifts, Christmas presents, or a Wedding and Anniversary gift.